Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at hello@byvaloria.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us with any return-related questions at hello@byvaloria.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom-made products, personalized items, and personal care products. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-returnable and non-refundable.

If you have questions about a specific item, please contact us before placing your order.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

The item must be unworn, unused, in its original condition, with tags attached and in its original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@byvaloria.com.

Contact Information

Company Name: JWK E-com
Company Adress: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Warehouse Address: Locust St, Adel, Lowa, 50003, United States
Company Nr: 91469457
Email: hello@byvaloria.com
Phone: +17252524580

Customer Service Hours (EST):

Customer service hours (EST):
Monday – Friday, 09:00 – 17:00
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours.