At Valoria, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information

Order Information

• Products purchased
• Order history
• Returns and refunds
• Shipping details

Device Information

• IP address
• Browser type
• Device type
• Website usage information
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Manage returns and refunds
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send promotional emails if you have opted in

Marketing Communications

If you subscribe to our marketing communications, we may send emails about new products, promotions, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You may disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

• Shopify
• Payment processors
• Shipping carriers
• Analytics providers
• Customer service platforms
• Marketing service providers

These providers only receive information necessary to perform their services.

Shopify

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services.

Your information may be stored through Shopify's data storage systems, databases, and applications. Shopify processes information in accordance with its own privacy policies.

For more information, please visit:

https://www.shopify.com/legal/privacy

Data Security

We implement reasonable security measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill orders
• Meet legal obligations
• Resolve disputes
• Enforce our policies

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

International Data Transfers

Because we work with international service providers, your information may be processed outside your country of residence.

Where required, we use appropriate safeguards to protect personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Information

Company Name: JWK E-com
Company Adress: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Warehouse Address: Locust St, Adel, Lowa, 50003, United States
Company Nr: 91469457
Email: hello@byvaloria.com
Phone: +17252524580

Customer Service Hours (EST):

Company Name: JWK E-com
Company Adress: Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Warehouse Address: Locust St, Adel, Lowa, 50003, United States
Company Nr: 91469457
Email: hello@byvaloria.com
Phone: +17252524580

Customer service hours (EST):
Monday – Friday, 09:00 – 17:00
Saturday and Sunday: Closed

We aim to respond to all inquiries within 24 hours.