Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will my order be delivered?
Orders are typically processed within2–3 business days. After dispatch, delivery usually takes4–9 business days. Total estimated delivery time is6–12 business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States.
What is your return policy?
We offer a 30-day return policy. To be eligible, items must be unused, in their original packaging, with tags, and accompanied by proof of purchase.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, Maestro, Shop Pay, and UnionPay.
How can I contact customer support?
You can contact our support team anytime at hello@byvaloria.com for questions about orders, shipping, returns, or refunds.